All chemical and cutting services are guaranteed for one week. If there is a technical error on our behalf and we are notified within 7 days we will gladly schedule you for a REDO. We prefer that you give the original stylist the opportunity to correct any technical errors. We do NOT offer refunds for any reason on services.

Please note that a change or mind, corrective color services and major transformations are not covered by our guarantee. If there is something you would like redone or altered after the initial service this will be done at regular cost per our price list.

If you need to cancel or reschedule your appointment please make every attempt to give us as least 24 hours. Because we understand that life can throw frequent curve balls we will not penalize you for your first “last -minute” cancellation (within 24 hours). If there are two incidences within the same calendar year you will then be required to pay a non-refundable deposit of 50% of the service that you’re scheduling for. This amount would be applied towards the following scheduled appointment. However if that appointment is rescheduled or cancelled last minute you will unfortunately forfeit that deposit. This will also apply to “No-Show” appointments.

*Please note that if a client is 15 minutes or more tardy the stylist reserves the right to terminate that appointment or alter it if there is a compromise from both client and stylist on a lesser service block.